Cookie Policy
Last updated: July 2026
1. What is a cookie?
Cookies are small pieces of text sent by our servers to your computer or device when you access our services. They are stored in your browser and then sent back to our servers so that we can provide contextual content. We use them to support your activities on our site, for example, to maintain your session or keep the contents of your basket.
Cookies also help us understand your preferences based on your activity on our site (pages visited, language, country) in order to provide you with tailored services. We also use cookies for audience measurement and to improve our services.
2. Data controllers of cookie data
The cookies placed on your device when visiting the site are jointly placed by Data OPP S.à r.l. (Luxembourg) and Data-Hope SL (Spain), acting as joint data controllers within the meaning of Article 26 of the GDPR, as well as, where applicable, by the third parties identified in the table below.
For the complete identification of each controller, the user is invited to consult the Legal Notices and the Data Protection Policy, accessible from all pages of the site.
3. Legal basis for the placing and reading of cookies
In accordance with Article 5(3) of Directive 2002/58/EC ("ePrivacy") and its national transpositions (Luxembourg law of 30 May 2005 on electronic communications, Article 22.2 of the Spanish LSSI — Ley 34/2002), the placing and reading of cookies on your device are subject to your prior consent, except for cookies that are strictly necessary for the provision of a service explicitly requested by you.
Your consent is collected via the cookie management banner (Consent Management Platform) that appears on your first visit. This banner allows you to accept, refuse, or customise, purpose by purpose, the cookies placed.
In accordance with the guidelines of the CNPD, AEPD, and EDPB (guidelines 03/2022), refusing cookies is as simple as accepting them. You can modify your preferences or withdraw your consent at any time by clicking on the "Manage my cookies" link present at the bottom of the site.
Distinction of consents (law no. 2025-594). The consent to the placement of cookies collected via this banner is distinct from the consent to commercial prospecting by telephone. The acceptance of cookies, including advertising or tracking cookies, does not in any case constitute consent to be solicited by telephone: the latter is collected separately, specifically names the advertiser(s) concerned and complies with the conditions of Article 6 of the General Terms of Use, in accordance with law no. 2025-594 of 30 June 2025 applicable from 11 August 2026.
4. Categories of cookies used
The table below presents the categories of cookies that may be placed on your device, their purposes, their retention periods, and their issuers.
Category | Purpose | Cookies | Duration | Consent |
|---|---|---|---|---|
Session & Security | Authenticate users, protect data, and allow the site to provide the expected services. | session_id (Odoo) | Session | Exempt |
Preferences | Remember your language and region preferences to tailor the site display. | frontend_lang (Odoo) | 1 year | Required |
Live chat interactions | Maintain the continuity of a conversation with a customer service operator. | im_livechat_previous_operator (Odoo) | 30 days | Required |
Marketing & advertising tracking | Measure the effectiveness of advertising campaigns and identify the source of traffic. | utm_campaign, utm_source, utm_medium (Odoo); __gads, __gac (Google LLC) | 13 months max. | Required |
Audience measurement | Understand how visitors interact with the site (Google Analytics). | _ga (24 months), _gat (1 min), _gid (24 h), _gac_* (90 d) — Google LLC | 24 months max. | Required |
Legend — Exempt: strictly necessary cookie for the operation of the site, exempt from consent. Required: cookie subject to your prior consent. The 'Duration' cell indicates the maximum lifespan of the cookie.
5. Third-party cookies and international transfers
Some cookies are placed by third parties we have retained, including:
Google LLC (Google Analytics, Google Ads), 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States — Privacy policy: https://policies.google.com/privacy.
The placing of cookies by Google LLC involves a transfer of data to the United States. This transfer is governed by the EU-US Data Privacy Framework (adequacy decision of the European Commission of 10 July 2023) to which Google LLC adheres, as well as by the standard contractual clauses adopted by the European Commission, in accordance with Articles 44 and following of the GDPR. For more information, you can consult the register of certified DPF entities: https://www.dataprivacyframework.gov.
6. Managing your preferences
You can at any time exercise a choice regarding the placing and reading of cookies by the following means:
Via the cookie management banner present on the site, accessible at any time via the link "Manage my cookies" at the bottom of the page.
Via your browser settings: most browsers allow you to accept or refuse cookies, to delete those already installed, or to be notified when a new cookie is placed. Please consult your browser's help section (Chrome, Firefox, Safari, Edge) for the procedure.
Via third-party provider tools: for Google Analytics, you can install the opt-out add-on available at https://tools.google.com/dlpage/gaoptout.
Refusing non-strictly necessary cookies does not affect your access to the site, but may limit certain functionalities (remembering preferences, continuity of a live chat session, content personalisation).
7. Retention period of your choices
In accordance with the recommendations of the CNPD and the AEPD, your choices regarding cookies are retained for a maximum period of 6 months. Upon the expiration of this period, the consent banner will be presented to you again.
The proof of your consent (or refusal) is kept for a period of 5 years in order to allow, if necessary, to produce it in the event of a check by the competent authorities.
8. Your rights
The data collected via cookies falls under the GDPR. You have, in this respect, the rights described in the Data Protection Policy, including: access, rectification, erasure, restriction, portability, objection, withdrawal of consent.
The withdrawal of your consent to cookies has no effect on any consent given to telephone prospecting, and vice versa, each being exercised independently.
For any request, you can contact us at dpo@data-opp.com. Your request will be processed indiscriminately on behalf of Data OPP S.à r.l. or Data-Hope SL in accordance with Article 26(3) of the GDPR.
You also have the right to lodge a complaint with the competent supervisory authorities:
CNPD — National Commission for Data Protection (Luxembourg) — www.cnpd.lu ;
AEPD — Spanish Agency for Data Protection (Spain) — www.aepd.es ;
or with the supervisory authority of your usual place of residence.
9. Modification of this Policy
This Cookie Policy may be updated to take into account legislative, regulatory or technical developments. The date of the last update is at the top of this document. In the event of a substantial change, the cookie management banner will be presented to you again.
10. Contact us
For any questions regarding this Policy:
By email: dpo@data-opp.com
By post: Data OPP S.à r.l. — 9, rue de Louvigny, L-1946 Luxembourg — or — Data-Hope SL — c/ Carrer del Consell de Cent, 357, Piso 6º, L'Eixample, 08007 Barcelona, Spain